***Due to the current COVID 19 situation orders may take longer to be made and delivered, please bare this in mind before placing your order. Personalised items cannot be exchanged *** 25% off Julieta all weekend use CODE valentines25, while stocks last ***

Returns & Exchanges

Refunds & Exchange

We of course want all of our customers to be happy with their purchases, but if you have any problems with your purchase we'll be pleased to offer you an exchange or credit note providing this is not a personalised item.

To receive an exchange or credit note please return the item(s) to us unworn/unused. This needs to be in its original packing with product tags attached within 14 days of you receiving the item. Once we've received the return, the full price of the item will be credited to yourself or exchanged for another item, less the delivery costs.

Where an exchange is required please contact us to let us know the alternative product that you wish to exchange for.

For sale items we can only offer an exchange or credit note. For items 70% off or clearance items no refunds or exchange will be accepted.

Return postage costs are at your expense. We cannot accept any liability for items lost or damaged during return postage so we recommend you send the items insured and recorded delivery. Postage costs will re apply to the new item you are exchanging for. 

personalised items cannot be returned or exchanged, so please bear this in mind when ordering.